Transforming Outage Communication with Avalanche Web Application
Client Background:
- Company Name: TVD
- CEO: Andrew Thompson
Service Provided:
- Web Application Development
- Project Name: Avalanche
Technologies Used:
- ASP.NET Core
- Angular
- Entity Framework Core
- ASP.NET Zero
- Redis Cache
- Signal R
- HangFire for Background Jobs
- Telerik or Kendo UI
Project Description:
TVD, a prominent player in the utilities sector, sought the expertise of Nile Bits Software Outsourcing Company for the development of a cutting-edge web application named Avalanche. The primary objective was to create a robust, browser-based solution for efficiently managing both planned and unplanned outage communication channels.
Avalanche Overview:
Avalanche stands out as a user-friendly solution tailored explicitly for utilities, designed and battle-tested over several years. Unlike generic Interactive Voice Response (IVR) systems, Avalanche minimizes call center firefighting, allowing the Control Room to focus on the network. This approach ensures that essential resources are promptly directed toward fixing outages, thereby reducing management costs and maintaining positive customer relationships.
Key Features:
- Multi-Channel Communication: Avalanche leverages multiple communication channels simultaneously. This ensures that the right information reaches the right people in the most efficient manner possible.
- Instant Assurance: The web application provides customers and other key stakeholders with instant assurance that the utility provider is aware of the outage problem, understands its cause, and is actively working to restore supply as soon as possible.
- Auditable Single Source of Truth: Avalanche serves as the auditable ‘single source of truth’ for customers and other important stakeholders. It delivers the necessary transparency and reliability needed during outage situations.
Technological Implementation:
The success of Avalanche is attributed to the seamless integration of cutting-edge technologies, showcasing Nile Bits’ proficiency in software development. The technologies employed include:
- ASP.NET Core: A robust framework for building modern, cloud-based, and internet-connected applications.
- Angular: A powerful front-end framework for creating dynamic web applications.
- Entity Framework Core: A highly efficient and extensible Object-Relational Mapping (ORM) framework.
- ASP.NET Zero: A framework for building modular and maintainable enterprise web applications.
- Redis Cache: A high-performance, in-memory data store that enhances the application’s responsiveness.
- Signal R: Facilitates real-time communication, crucial for outage management.
- HangFire: Ensures the seamless execution of background jobs, contributing to the application’s overall reliability.
Business Impact:
The implementation of Avalanche has resulted in significant business impact for TVD:
- Operational Efficiency: Minimized call center firefighting, allowing the Control Room to focus on network issues.
- Resource Optimization: Directed essential resources more effectively towards outage resolution.
- Cost Reduction: Lowered management costs associated with outage communication and resolution.
- Customer Relations: Maintained positive customer relationships through transparent and timely communication.
Conclusion:
Nile Bits Software Outsourcing Company successfully delivered a state-of-the-art web application, Avalanche, meeting TVD’s specific needs in outage communication for the utilities sector. The integration of advanced technologies, coupled with thoughtful design and functionality, has positioned Avalanche as a reliable and indispensable tool in TVD’s operational landscape. The success of this project reflects Nile Bits’ commitment to delivering innovative and tailored solutions to its clients in the software outsourcing domain.
